Uber Launches Metro Ticketing on App via ONDC, Starting with Delhi Metro

In a major move signaling the convergence of private innovation and public infrastructure, ride-hailing giant Uber has announced the launch of metro ticketing on its app, powered by the Open Network for Digital Commerce (ONDC). The integration begins with the Delhi Metro and marks Uber’s first partnership with India’s Digital Public Infrastructure (DPI).

Seamless Metro Travel on the Uber App

With this integration, Uber users in the national capital can now plan their metro journeys, access real-time transit information, and purchase QR-based tickets directly through the app. Commuters can buy up to eight tickets in one go by selecting entry and exit stations and paying via UPI. These QR codes are scannable at metro gates for a frictionless travel experience.

“This marks Uber's first integration with India's pioneering digital public infrastructure and a major step forward in making public transport more connected,” the company said in a statement.

From Ride-Hailing to Urban Mobility Ecosystem

The launch is a follow-through on the 2024 MoU signed during Uber CEO Dara Khosrowshahi’s India visit, where Uber pledged to collaborate with ONDC to advance digital public goods in the country.

“Today’s launch is a tangible realisation of that commitment,” the company added, “reinforcing Uber’s mission to make urban mobility more inclusive, sustainable, and seamlessly connected.”

Speaking at the event, Uber CTO Praveen Neppalli Naga lauded India's DPI vision and said, “India has taken an impressive leap in building population-scale technology through ONDC, and we are thrilled to integrate with them.”

He added that the initiative pushes Uber “one step closer to our vision of being a one-stop shop for mobility,” and that this is just the beginning of their work with ONDC.

Government and ONDC Welcome the Move

Vibhor Jain, Acting CEO and COO at ONDC, called Uber’s onboarding a “significant step” toward expanding access to trusted, interoperable digital infrastructure in India. He added, “This collaboration lays the foundation for future innovations from Uber on the network.”

Sanjiv Singh, Joint Secretary at DPIIT and ONDC board member, also praised the move, highlighting its importance in strengthening India’s digital infrastructure ecosystem.

Uber’s Evolving India Strategy

Uber also announced that metro ticketing will expand to three more Indian cities by the end of 2025. In another major update, the company unveiled plans to launch B2B logistics services via ONDC, allowing businesses to tap into Uber’s delivery network without maintaining their own fleets.

Additionally, Uber recently launched Courier XL, a logistics service for parcel bookings up to 750 kilograms—signaling its growing ambition in the logistics space.

With these initiatives, Uber is no longer just a ride-hailing app. It’s steadily transforming into a multi-modal mobility and logistics ecosystem—one that connects private users, public transport, and now businesses, all on a single platform.