Humans or Humanized Chatbots: How Redefined Customer Support

What do you prefer for your business: human assistance, chatbots, or human-like chatbots? Discover how is revolutionizing customer interactions with human-like AI chatbots, offering seamless communication in over 30 languages. Watch TICE TV video.

Swati Dayal
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"AI will change the way people work, learn, travel, get health care, and communicate with each other.” Bill Gates once rightly said this.

In the world of artificial intelligence (AI) and its transformative applications, one startup's name shines brightly - The startup is working on changing the way one interacts with Human-Like AI Chatbots.

Rezo, Noida based startup, embarked on its journey in conversational AI with a vision to transform user experiences through seamless interactions powered by AI-driven chatbots. Today, Rezo serves businesses across multiple voice and non-voice channels in over 30 languages and 500 dialects, while also providing cost-effective agent coaching and training. 

Rashi Gupta and Manish Gupta co-founded after facing significant challenges in customer experience, leading to disconnection between clients and businesses. After two years testing post development, the duo successfully launched the product, bridging the gap between businesses and their clients.

A Journey of Innovation

Meet the dynamic co-founder of Rezo.AI, Dr. Rashi Gupta, a distinguished graduate from Indian Institutes of Technology (IIT), Delhi. Rashi, who is the Co-founder and Chief Growth Officer of, is transforming the way how businesses interact with customers using AI.

In just few years, Rashi Gupta and her team have steered towards remarkable success. Leveraging her expertise as a data science professional, Rashi has cultivated a deep understanding of data mining and statistical strategies. Her academic pursuits, including a doctorate from the University of Helsinki and dual Master’s degrees from IIT Delhi, laid the groundwork for her groundbreaking work.

What is

As a cutting-edge AI Software as a Service (SaaS) firm, harnesses the power of natural language processing (NLP) and machine learning algorithms to automate customer support and engagement across various industries. From automobiles to e-commerce, logistics to telecommunications, and BFSI (Banking, Financial Services, and Insurance),'s platform offers a versatile solution tailored to modern business needs.

In a conversation with TICE News, Rashi Gupta shared the core ethos driving's inception. She emphasized the pivotal role of data in enabling effective communication between enterprises and their customers.

Rashi articulated, "The core idea behind starting Rezo was to enable large enterprises to have very effective communication with their customer base."

Data-Driven Communication

At the heart of's platform lies a robust foundation of data and analytics.

Rashi elaborated on the significance, stating, "We have primarily built [the communication platform] by powering it with data." This data-driven approach enables to personalize interactions, understanding customer preferences, behavior, and sentiment with unparalleled depth.

Human-Like Conversations Empowering Enterprises

Rashi emphasized the importance of human-like conversational chatbots, which go beyond mere automation.'s models are meticulously controlled to ensure effective communication, steering conversations towards desired outcomes while maintaining relevance and coherence.

Rashi elucidated, "You need to have a very controlled model...the communication has to be very effective."

Through its innovative approach, empowers enterprises to transcend traditional limitations in customer support. By seamlessly integrating with CRM systems and third-party applications, offers a holistic solution that enhances customer satisfaction and drives business growth.

In the dynamic landscape of AI-driven innovation, there is immense possibilities of customer engagement and support using AI. As businesses navigate the complexities of the modern market, startups like can be their partners, empowering them to thrive in an era of digital transformation.

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