How GeM is Changing Government Hiring: 1 Million Recruits & Counting

Imagine a time when hiring personnel for government agencies involved endless paperwork, red tape, and delays. Now, picture a single digital platform where government organizations can seamlessly recruit security personnel, data entry operators, facility management staff, and even horticulture workers in just a few clicks. This transformation is not a distant dream but a present reality, thanks to India’s Government e-Marketplace (GeM).

The government-backed e-procurement platform has achieved a historic feat: In the financial year 2024-25 alone, over one million personnel have been hired through GeM. This milestone cements GeM's role as a game-changer in the public procurement landscape, ushering in transparency, efficiency, and digital innovation in the way government organizations hire manpower. Here, TICE brnings you key highlights of how GeM is changing the hiring scene.

How GeM is Redefining Public Sector Hiring

Launched in 2016, GeM was initially designed as an e-marketplace for government procurement. Over time, its scope expanded beyond goods procurement to include a variety of services, one of the most significant being manpower outsourcing. Today, the platform boasts over 33,000 registered service providers, catering to a broad spectrum of government hiring needs.

Government buyers can now procure manpower for multiple roles, including:

• Security Personnel - For safeguarding government offices and establishments.

• Multi-Tasking Staff (MTS) - For various administrative and operational support roles.

• Data Entry Operators - To handle the increasing digital workflow in government offices.

• Facility Management Staff - Ensuring maintenance, cleaning, and operational efficiency.

• Horticulture Workers - Supporting government initiatives in urban greenery and landscaping.

What Makes GeM’s Manpower Outsourcing Unique?

GeM isn’t just a hiring portal; it is a structured, legally compliant, and transparent procurement ecosystem. Here’s what sets it apart:

1. Expertise-Based Selection: Recruitment is customized based on skills, experience, and qualifications, ensuring that the right people fill the right roles.

2. Transparent Pricing Model: Government agencies benefit from a cost-effective hiring process that aligns with minimum wage regulations and fixed remuneration structures.

3. Robust Compliance Framework: The platform ensures legal compliance through a well-defined Service Level Agreement (SLA) framework, safeguarding both government organizations and outsourced workers.

Ajay Bhadoo, CEO of GeM, highlighted the impact of digitalization in streamlining government hiring.

“By leveraging digital innovations, GeM has ensured the integrated availability of all essential services for government buyers. Our manpower outsourcing service not only simplifies the recruitment process for government organizations but also ensures compliance with labor laws through our comprehensive Service Level Agreement (SLA) framework," said Bhadoo.

This approach has not only modernized recruitment but has also strengthened trust in the system by eliminating manual inefficiencies and bringing accountability.

Adoption on the Rise: Why Government Agencies Trust GeM

Hiring over one million personnel in a single financial year is a testament to GeM’s credibility and growing acceptance in the public sector. The adoption of its manpower outsourcing services has grown significantly, reflecting the government's increasing reliance on digital-first procurement solutions.

Government agencies find GeM advantageous due to:

• Time-Saving Automation: Eliminating lengthy tender processes and manual approvals.

• Cost-Effectiveness: Competitive pricing mechanisms that optimize expenditure.

• Fair and Transparent Dealings: Ensuring fair wages and legal compliance for outsourced staff.

Beyond Manpower: GeM’s Expanding Portfolio

What started as a platform for goods procurement has now evolved into a multi-service hub for government organizations. Since 2019-20, GeM has steadily broadened its service portfolio beyond manpower outsourcing to include:

• Cab and Transport Services

• Security and Surveillance Solutions

• Cleaning and Sanitation Services

• Cloud Computing and Cybersecurity Solutions

• Drone Services and AR/VR Solutions

With over 330 different services available on the platform, GeM continues to push the boundaries of digital procurement in India.

As the digital transformation of governance continues, platforms like GeM are at the forefront of redefining how government agencies function. The success of GeM’s manpower outsourcing services signals a larger shift towards e-governance and digital-first public administration.

With automation, compliance, and efficiency driving the process, government hiring has never been smoother. This major milestone of hiring over one million personnel is just another step in GeM’s journey to making public procurement in India faster, smarter, and more transparent.

For government agencies, the message is clear: The future of hiring is digital, and GeM is leading the way.